FAQs

Currently we ship Australia wide. Pop in your address and we’ll ship directly to your door!

We have multiple shipping options for your to choose at check out. We ship via Australia Post.

Nope! We have it all covered. We'll send you a prepaid returns label. Simply reseal your parcel, pop on the label and drop to an Australia Post near you.

Yes! You can hold onto your item longer (unless the item is reserved).

The booking will automatically be charged as a minimum rental period.

Please let us know at least 2 days before your original return date.

Nope!

A cleaning fee is included when you borrow. So... you can return them to us and we take care of it for you. To keep all your pieces fresh, we encourage you to air them out after each wear. To ensure the quality and prolong the life cycle of each garment, please make sure you don’t clean the item yourself. If the item absolutely needs to be cleaned please email or leave a message for our Customer Care team.

Not here! We do all the TLC and laundering in between our garments' owners. Just return the garment to us in our reusable packaging.

The rental fee can be as low as 15% of full price for 4, 8, 14 and 30 days.

The service includes dry cleaning, shipping, prepaid reusable packaging, insurance*, customer service and stylist team. Why buy when you can have access to more for less?

 *Insurance covers up to $100 of minor repair, not including item lost or damaged beyond rep

It's simple!

1. You browse your favourite fashion sites
2. Find an item you love
3. Click the "Rent with Rntr" button to rent it for less than the cost of outright purchase
4. We deliver to you via your selected delivery service on your chosen date
5. Enjoy it! When you're done, just send it back in the prepaid reusable package. We take care of the dry cleaning for you!

That's it!

Absolutely, you can cancel the order 12 hours before shipping to get a full refund.

If you have an unworn item because it doesn’t fit, you change your mind or the event gets cancelled. For whatever the reason might be, please let us know and send it back to us within 48 hours of receiving it. We can offer you either a full refund, excluding shipping fee of $25 or a 110% of store credit.

To be eligible for a refund or store credit, all items must be unworn and in the same condition with tags attached.

Orders made under special offers are not eligible for refunds only for exchange or store credit. 

You have an option to keep your item for 4, 8, 14 or 30 days.

Select the date that you would like the item to arrive and we will do our best to ensure that it gets there on time.

We know wanting the right 'fit' can be nerve-wracking. 

Often you would already know your size in your favourite brands but if you are unsure about how a certain style or brand will fit, please get in touch with our stylist team.

However if you have already made a 4,8,14,30 day order and on the off chance the items do not fit, we'll do everything we can to get you a replacement style. Please get in touch within the first two days of receiving your items, and we will work with you to find a suitable alternative.

Unfortunately late return creates the domino effect. If you do happen to miss your return date and send your order back late, then a late fee of $30/day, per item, applies.

Please contact us as soon as possible so we can try to help you return the garment(s) the fastest possible way.

Absolutely! If you are ready to return before the due date of the item, please put all the items back in the prepaid reusable package, drop them off at the post office and we will send you the confirmation email when we receive it.

We get it, a bit of wear and tear might happen.

That's why we include an insurance fee in the rental cost to cover $100 worth of minor stains and damage.

However, significant damage and theft aren't covered under insurance. If the item is damaged beyond repair or never returned, the renter will be charged the market value of the item to the credit card used for the order or another card linked to your account.

Wouldn’t we all love to be wrinkle-free? But alas, sometimes despite all our efforts, they cannot be helped. We always aim to make sure your items arrive wrinkle-free.

By steaming and pressing your items before carefully packaging them and sending them on their way, we hope they arrive in ready to wear condition.

If they do show up a bit creased, try giving the item a low-heat steam or contact our customer care team for advice.

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Let us break it down for you...

• Wear your dream brands
• Larger wardrobe. Less clutter
• More experimentation. Less commitment
• More saving. Less buyer’s regret
• More time. Less laundry
• Less waste. Less carbon footprint

The world now consumes a jaw-dropping 80 billion pieces of clothing per year. This is up by 400% compared to two decades ago. Australia is one of the world's largest consumers of textiles per capita. 

So we asked ourselves, can you continually refresh your wardrobe while making a solid commitment to the planet?

As consumers rethink the way they shop and use their wardrobe, we have a responsibility to give them alternatives and be part of the solution. 

The rental business model not only addresses the demand for new products in a time of fast-moving trends but also more practical wardrobe issues. Renting items offers a short-term commitment that shifts the idea of ownership towards usership.